1. General
These Terms govern use of the Reloo platform (“the Platform”), available at reloo.estate. By registering or using the Platform, the user agrees to these terms.
2. Service description
Reloo connects people looking to rent or buy with property owners, as well as brokers. The Platform automatically matches based on criteria and does not show direct contacts until contact is requested.
3. Registration and account
- The user must be at least 18 years old.
- Registration information must be true and up to date.
- The user is responsible for keeping their password secret.
- One person may have one active account per role.
4. User roles
- Clients — create search requests, receive matches, and may request contact with an owner.
- Owners — publish listings and decide whether to share contact when asked.
- Brokers — have extended access to market data for a subscription fee.
5. User obligations
Users must not publish false, misleading, or illegal information; must not use the Platform for spam or fraud; and must respect third-party rights and applicable Bulgarian and EU law.
6. Payments and subscriptions
Broker accounts require an active subscription (€50/month or €500/year). Payments are made by bank transfer and confirmed manually by an administrator. If the subscription ends, broker features stop until renewal.
7. Liability
Reloo provides a technology platform to connect parties and is not a party to deals between them. We are not liable for property condition, listing accuracy, or disputes between users.
8. Termination
Any user may close their account at any time from profile settings. Reloo reserves the right to block accounts that violate these terms.
9. Changes
Reloo may update these Terms. Changes take effect when published. Continued use of the Platform after a change counts as acceptance.
10. Contact
Questions about these terms: write to contact@reloo.estate.